Terms and Conditions

JetGlide - Private Jet Charter Platform

Last Updated: January 2026 | Version: 1.0

By requesting a quote or booking a flight, you agree to these terms and conditions.

Agreement Terms

A. Parties

The two parties entering into this agreement are the individual or entity requesting charter service ("Client") and JetGlide ("Platform"). The Platform acts as an intermediary between the Client and certified aircraft operators ("Operators").

B. Definitions

  • Origin Airport: The airport from which the aircraft is initially dispatched
  • Departure: The point at which a flight leaves the Origin Airport
  • Destination Airport: The airport at which passengers disembark
  • FBO: Fixed Base Operator, an airport-based service company
  • Peak Period: 3 days before and 3 days after any official national holiday

C. Binding Agreement

By confirming a quote request and accepting these terms, the Client enters into a legally binding contract with JetGlide and the assigned Operator.

Payment Terms

D. Payment Structure

1

Booking Confirmation

100% of the estimated flight cost is required upon confirmation

2

Payment Methods

  • Major credit cards (4% processing fee)
  • Bank wire transfer (no additional charge)
  • JetGlide platform payment
3

Additional Charges

  • Federal Excise Tax (FET) 7.5% for domestic flights
  • International landing permits (as applicable)
  • FBO charges (if specific FBO required)
  • De-icing (actual cost)
  • Additional fuel stops (if necessary)

E. No Refund Policy

Upon booking confirmation, all funds are 100% non-refundable. Any balance after applying cancellation fees will be applied as account credit, valid for 12 months and only for use on future flights with JetGlide.

Cancellations and Modifications

F. Cancellation Fees

Cancellation TimeFee
More than 96 hours before departure20% of total cost
48-96 hours before departure50% of total cost
36-47 hours before departure65% of total cost
36 hours or less before departure100% of total cost
Peak Periods100% from confirmation

G. Itinerary Modification Fees

Time Before DepartureTime ChangeDate ChangeAirport Change
More than 14 days$100$200$350 + Cost
7-14 days$150$300$450 + Cost
96 hours - 7 days$200$400$550 + Cost
48-96 hours$30050% of cost$1,950 + Cost
Less than 48 hours$45065% of cost$2,500 + Cost

Note: Modifications are subject to availability and approval. Changes may result in price adjustments.

H. Cancellation Procedure

  1. Cancellations must be notified by email to [email protected]
  2. Cancellations are not valid until confirmed by a JetGlide representative via email
  3. Client must retain the cancellation confirmation email

Client Responsibilities

I. Documentation

  • • Client ensures all passengers have required travel documentation
  • • Documents presented to crew before boarding
  • • $500/hour charged for delays caused by missing documentation (after first hour)

J. Medical Limitations

  • • Notify JetGlide 72 hours before flight
  • • Wheelchair-bound or stretcher passengers cannot be accommodated
  • • Cancellation fees apply for undisclosed limitations

K. Baggage

  • • 1 carry-on + 1 checked bag per person
  • • Max: 24" x 17" x 11", 35 lbs (16 kg)
  • • Additional baggage subject to approval

L. Behavior

  • • Zero tolerance for crew harassment
  • • Client responsible for passenger damages
  • • Smoking/vaping prohibited (federal offense)

JetGlide Responsibilities

M. Operational Control

All flights operated by FAR Part 135 certified air carriers. JetGlide may subcontract to certified operators. All operators comply with FAA safety standards.

N. Aircraft Type

Quotes are for a specific aircraft type, not a specific aircraft. JetGlide may interchange aircraft of the same type. Quotes valid for 72 hours.

O. Weather and Maintenance

Weather: Operator may cancel for safety. Flight operates when weather permits. Client cannot cancel without fees.

Maintenance: JetGlide may substitute aircraft. Client may cancel for credit if delay exceeds 6 hours.

Additional Charges

T. Passenger Delays

$250/hour for wait time exceeding 1 hour. May depart without delayed passengers after 30 minutes.

U. Damage & Cleaning

Minimum $895 cleaning charge. Client pays actual cost if exceeds $895.

V. De-icing

Actual cost passed to Client. Charged to registered card.

W. Fuel Stops

All associated fees charged to registered card if fuel stop required.

Limitations of Liability

X. Limitation of Liability

JETGLIDE SHALL NOT BE LIABLE FOR:

  • Injuries, damages, losses, indirect, incidental, special, consequential, punitive, or exemplary damages
  • Loss of use, lost profits, or diminution in value
  • Vehicle defects or third-party negligence
  • Delays, cancellations, weather, strikes, pandemics, force majeure, or governmental action

JetGlide's liability is limited to the amount paid by the Client. Claims governed by Wyoming law.

Y. Indemnification

Client agrees to indemnify and hold harmless JetGlide from all liability, claims, judgments, losses, fines, penalties, or damages (including attorney fees) caused by Client or Client's passengers.

Additional Provisions

Z. Confidentiality

JetGlide does not disclose Client information unless authorized or required by law.

AA. Modifications

No changes to agreement without countersigned amendment.

BB. No Other Representations

Client not relying on any representation except these Terms and Conditions.

CC. Quote Validity

All quotes valid for 72 hours based on aircraft and crew availability.

DD. Same-Day Round Trips

Cannot cancel due to weather. Standard cancellation fees apply.

Acceptance of Terms

By requesting a quote and/or confirming a booking, the Client acknowledges that:

  1. They have read, understood, and accept these Terms and Conditions
  2. They agree to comply with all terms set forth herein
  3. They understand these terms are binding and form part of the charter contract
  4. They have had the opportunity to consult with an attorney before accepting

Contact Information

JetGlide

Website: jetglide.me

Email: [email protected]

Support: Available 24/7

© 2026 JetGlide. All rights reserved.